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Please use this identifier to cite or link to this item: http://mitustr.lib.mitust.edu.tw:8080/ir/handle/987654321/718

Title: Exploring decisive factors affecting an organization’s SaaS adoption: A case study
Authors: Wu, Wei-Wen
Lan, Lawrence W.
Lee, Yu-Ting
藍武王
Contributors: 電視與網路行銷管理系
Keywords: Software as a Service(SaaS), Adoption, Trust Decision MakingTrialandEvaluationLaboratory (DEMATEL)
Date: 2011-02
Issue Date: 2011-05-26 23:12:20 (UTC+8)
Publisher: Elsevier
Abstract: Software asaService(SaaS)isregardedasafavorablesolutiontoenhanceamodernorganization’sIT
performance andcompetitiveness;however,manyorganizationsmaystillbereluctanttointroduceSaaS
solutions mainlybecauseofthetrustconcern—theymayperceivemorerisksthanbenefits.Thispaper
presumes thatanorganizationwillaugmentthetrustofadoptingSaaSsolutionswhenperceivedrisks
decrease and/orperceivedbenefitsincrease.Togaininsightsintothisissue,asolutionframeworkusing
a modifiedDecisionMakingTrialandEvaluationLaboratory(DEMATEL)approachisproposed.Thecore
logic istotreatperceivedbenefitsandperceivedrisksastwodistinctthemessothatavisiblecause–effect
diagram canbedevelopedtofacilitatethedecisionmakers.AcasestudyisconductedonaTaiwanese
company—one oftheworld’sleadingmanufacturersinthenicheandspecializedresistormarkets.The
findings suggestthatthecasecompanyconcernmoreaboutstrategic-orientedbenefitsthaneconomic-
oriented benefitsandmoreaboutsubjectiverisksthantechnicalrisks.Someimplicationsareaddressed
accordingly.
Relation: International Journal of Information Management doi:10.1016/j.ijinfomgt.2011.02.007 (SSCI)
Appears in Collections:[電視與網路行銷管理系] 專書、期刊論文或研討會議論文

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